Privacy Policy

Vrijdhara Effective Date: April 4, 2026

1. Introduction

At Vrijdhara, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or place an order with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address (vrijdhara@gmail.com is our contact, not stored user data)
Phone number
Delivery address
Billing address

Transaction Information

Order details and purchase history
Payment method (we do not store card or UPI credentials)
Invoice and GST-related information

Technical Information

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referral source (how you found us)

Communication Information

Messages sent to us via email, WhatsApp, or contact forms
Feedback and reviews submitted by you

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To send order confirmations, invoices, and delivery updates
To respond to your queries or support requests
To send promotional offers, discount codes, or product updates (only if you have opted in)
To improve our website experience and product offerings
To comply with legal and regulatory obligations under Indian law
To prevent fraud and ensure the security of our platform

4. Sharing of Information

Vrijdhara does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Logistics & Delivery Partners – Your name, address, and phone number are shared with our courier partners solely for the purpose of delivering your order.
Payment Gateways – Payment transactions are processed through secure third-party payment providers. We do not store your payment credentials.
Legal Compliance – We may disclose your information if required by law, court order, or government authority.
Business Transfers – In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and cart items
Analyse website traffic and user behaviour
Deliver relevant content and offers

You can choose to disable cookies through your browser settings. However, doing so may affect certain features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Order-related data may be retained for up to 7 years for accounting and compliance purposes as per Indian law.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We recommend that you:

Do not share your account credentials with anyone
Log out from shared devices after use
Contact us immediately if you suspect any unauthorised activity

8. Your Rights

As a user, you have the right to:

Access – Request a copy of the personal data we hold about you
Correction – Request correction of inaccurate or incomplete data
Deletion – Request deletion of your personal data, subject to legal obligations
Opt-out – Unsubscribe from marketing communications at any time
Portability – Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at vrijdhara@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Instagram, Facebook, YouTube). Vrijdhara is not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before sharing any personal information.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us and we will promptly delete it.

11. Social Media

Vrijdhara is active on the following platforms:

Instagram: instagram.com/vrijdhara
WhatsApp Business: +91-9289857981

Any information you share with us through these channels is subject to the respective platform’s privacy policy in addition to ours.

12. Changes to This Policy

Vrijdhara reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any disputes shall be subject to the jurisdiction of the courts in Faridabad, Haryana.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Vrijdhara 394, Ashoka Enclave, First Floor, Sector 35, Faridabad, Haryana – 121003, India Email: vrijdhara@gmail.com Phone: +91-8433487795 | +91-9289857981